— FAQ
Frequently Asked Questions
Answers to the most common questions about our services, fees, risks, and process. Can't find what you're looking for? Contact us directly.
GETTING STARTED
What is the minimum investment amount to work with Assist One?
Our minimum is MYR 500,000 for discretionary portfolio management. For investment consulting and advisory services, there is no minimum — we work with clients at all wealth levels who are committed to long-term, professional investment management.
How does the initial consultation work?
The initial consultation is a complimentary 45-minute session with a senior advisor. We use this time to understand your financial situation, goals, and concerns. There is no obligation to proceed, and no sales pressure.
How long does it take to get started?
Once you decide to proceed, onboarding typically takes 3–5 business days. This includes completing regulatory KYC requirements, signing the advisory agreement, and transferring or designating your investment assets.
FEES & COSTS
How is Assist One compensated?
We charge transparent, asset-based management fees. We do not accept commissions, rebates, or referral fees from fund managers or product providers — this ensures our advice is never influenced by product incentives. Full fee schedules are disclosed at the proposal stage.
What are the typical fee ranges?
Management fees range from 0.5% to 1.5% per annum of assets under management, depending on the service level and portfolio size. Larger portfolios typically qualify for reduced fee rates. All fees are specified in your individual advisory agreement.
Are there any hidden costs?
No. We disclose all costs upfront, including any third-party transaction costs, fund management fees, and custody fees. You will receive a complete cost disclosure document before signing any agreement.
INVESTMENT RISK
What are the risks of investing with Assist One?
All investments carry risk, including the potential loss of capital. Market risk, currency risk, liquidity risk, and credit risk are the primary risks applicable to most portfolios. We mitigate these through diversification, rigorous analysis, and ongoing risk monitoring — but cannot eliminate them entirely.
How do you manage downside risk?
We employ systematic portfolio stress testing, defined maximum drawdown thresholds, and rebalancing triggers. Portfolios are regularly reviewed for concentration risk, correlation changes, and macro risk factors. However, past risk management outcomes do not guarantee future results.
Is my money safe? What if Assist One closes down?
Client assets are held by independent, licensed custodians — not Assist One. This means your investments are legally segregated from our company assets. In the event of any operational disruption to Assist One, your assets remain yours and are accessible through the custodian.
REPORTING & TRANSPARENCY
How often will I receive performance reports?
All clients receive quarterly performance reports, including returns, attribution, holdings, and risk metrics. Monthly summary statements are also provided. You can also access real-time portfolio data through our client portal at any time.
Can I see exactly what I'm invested in?
Absolutely. Full transparency is a core commitment. You will always know your exact holdings, their current values, and the rationale behind every significant allocation decision.
REGULATORY
Is Assist One licensed and regulated?
Yes. Assist One Malaysia Sdn. Bhd. holds a Capital Markets Services (CMS) License issued by the Securities Commission Malaysia (SC). We are subject to all applicable securities laws and regulations, including the Capital Markets and Services Act 2007.
How can I verify Assist One's license?
Our license details (License No. [XXXXXXX]) can be verified directly on the Securities Commission Malaysia's public registry at www.sc.com.my. We are also registered with the Financial Intelligence Unit (FIU) under Bank Negara Malaysia for AML/CFT compliance.
Still have questions?
Our advisors are happy to answer them in a free consultation.